For the past few years, since ditching its cheap predecessor for having a wonky chuck and an absurdly short cord, my Makita cordless drill has been the jewel in my tool cupboard.
You might well wonder how anyone can love a drill but unless you’ve had the misfortune of having to bore holes with a really bad drill, you will never be able to appreciate a machine that makes perfectly straight holes with the greatest of ease.
Combined with a decent drill-bit, my Makita goes through plaster like a thumb pokes into an overstuffed profiterole in warm chocolate sauce.
At least it did until last Thursday when my beloved drill suddenly stopped turning, mid-hole.
I instantly got that odd feeling in my gut – you know, the one you get when you realise that the only way out of a problem is to throw money at it. Money you don’t have.
So after calling my dad for suggestions as to what might be wrong, I called Makita to find out whether it was fixable.
A delightful man on the other end of the phone said it was probably just the gears and that, even though I didn’t have a warranty, if I sent it to him he would mend it for me – gratis. Not only that but I posted it on Friday afternoon and it came back first thing yesterday, all fixed!
So I would therefore like to honour the lovely people at Makita with a gold star for making great products and giving fantastic aftercare. Thank you!
(And their website header video is hilariously macho – like something from Tool Time)